Business Support Manager

This is an exciting opportunity to join a well-established firm and play a key role in leading the company’s central support services supporting business effectiveness and enabling the delivering of business strategy. 

This role will lead a support team and services including front of house, finance, administration, compliance, HR and marketing. Reporting into the Directors, the role will also be a member of the senior management team. 

People/staff responsibilities

  • Business Support Administrator
  • Marketing and Admin Assistant
  • Finance Assistant
  • Front of House
  • Financial Controller


  • Working in partnership with the Directors and external HR Consultant to support and embed the HR strategy.
  • Ensuring that the firm delivers its training programme to both Professional and Technician Trainees.
  • Working with external HR consultant to deliver strategic HR in   accordance with our values and beliefs. Embedding behaviours linked to these values.
  • Supporting and advising line managers on people issues.


  • Supervising the Marketing and Admin Assistant.
  • Working with the external marketing consultant to ensure the delivery of the firm’s marketing programme.


  • Ensuring that Financial Information is delivered to the Directors and the SMT in a timely manner and is relevant to the needs of the business.
  • Understanding the KPIs and financial goals of the business and working with the directors and the senior management team to monitor and analyse results to ensure the business achieves its goals.

New Client Enquiries

  • Overseeing the potential new client enquiry process and ensuring that all enquiries are responded to in line with company SLAs.
  • Working in partnership with the Accountancy teams to ensure new client proposals and costings are delivered in line with company SLAs.

Facilities Management and Front of House

  • Leading the approach for a premium front of house service, ensuring high standards at all times.
  • Managing the maintenance programme of the building and ensuring the annual works required are planned ahead and budgeted.
  • Obtaining quotes and scoping works required to the building.
  • Coordinating and managing site visits by subcontractors and third parties including managing cleaning services.
  • Managing fire safety standards including monthly and weekly Fire Alarm Emergency light testing.
  • Managing the company’s Health and safety requirements, including holding H&S meetings.
  • Ensuring that the kitchens are always stocked, clean and tidy.
  • Monitoring the office environment with a view to improving aesthetics and keeping all office areas tidy by introducing new office procedures.
  • As a special project, scoping and costing an office move to more modern offices within the next two years.

Firm Compliance

  • Managing the firm’s compliance and regulatory processes.
  • Preparing a compliance calendar for the firm and ensuring that all areas of the firm have an annual review which is fully documented. This will cover areas such as Audit, Client Money Accounts, Designated Professional Body licence, Probate, and overall general practice assurance.
  • Liaising with our Institute and third-party inspectors as required and liaising with the directors on all areas of compliance.
  • Managing the Aviva Life Pension scheme for employees.
  • Managing the firm’s professional indemnity Insurance including all correspondence with the brokers.
  • Liaising with our brokers and ensuring that our insurance policies are up to date and that the policies are reviewed on a yearly basis.
  • Supervising the return of client records.
  • Supervising the scanning of records inwards for tax team and accounts teams


  • Overseeing company IT requirements including and not exhaustive to, new starters, equipment, maintenance, upgrades, phone system, security systems, and mobile phones.
  • Liasing with the firm’s external IT provider to ensure that the planned IT improvements are implemented in a timely manner.

Team Management

  • Supervising and motivating team members and managing workflow through the office.
  • Undertaking performance reviews, observation and day to day supervision.
  • Ensuring continuous development of team members.
  • Determining resource requirements within own team and supporting the company to understand their resourcing needs also.

Skills and Experience


  • Experienced manager who has led a central/ support team.
  • Experience with providing HR support and has a basic level of employment law.
  • Office administration experience.
  • Computer literate with Microsoft Office and cloud based technology.
  • Client/customer facing experience.
    Sound commercial acumen.
  • Embodies a continuous improvement methodology, looking for efficiencies in process and better ways of doing things.
  • Is able to make decisions and work in an autonomous manner.


  • HR experience and/or qualifications.
  • Experience within an Accountancy and/or financial/professional services environment.

Person Specification

  • Innovative – can come up with new and innovative ideas, designed to drive the business forwards and empower the team to support this goal.
  • Strong planning and prioritising skills– needs to work unsupervised at times.
  • Excellent customer service skills – articulate and able to convey messages clearly and purposefully. Able to display discretion and observe confidentiality.
  • Excellent written and oral communication skills – communicate with clients about their needs and team members about potentially sensitive matters.
  • Demonstrable problem solving skills – able to review information or data and determine a way forwards.
  • Self starter and keen to learn and develop – curious about new and better ways of doing things.

Apply now:

Job Application

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Maximum file size: 2MB


  • Full time office-based role

What we can offer

  •  £40,000.00-£45,000.00 per year (depending on experience).
  • 25 days holiday plus bank holidays, plus one extra day for birthdays.
  • Death in service cover.
  • Agile working.
  • Company pension scheme.
  • Social events throughout the year.